How to reset my password ?

It is very simple. To obtain a new password if you lose or forget it :

  • Go to the login page of your Back Office : https://secure.payzen.co.in/vads-merchant/
  • Click on the link Forgotten password or locked account.

    Figure 1. Password reset request

  • Enter your username in the login field.
  • Fill in the e-mail associated with your username in the E-mail field.
  • Click the Validate button.

You will then receive, by e-mail, a temporary password which will allow you to define a new password. You will be asked to enter your first connection code to confirm the password change.

You do not know your first connection code?