How to recover a lost sale after a declined payment ?

A payment has been refused to your buyer. You can send him a payment order from the declined payment.

In the menu Management > Transactions > [Transactions in progress] tab of your Back Office:
  1. Select the payment declined./
  2. Right click on the transaction.

  3. Select Send a payment order in the menu.
    Several possibilities in choosing the model of the e-mail :
    • The Default e-mail template allows you to send without personalization and in the language of the Back Office.
    • The Custom template allows you to go to the payment order editor by e-mail and personalize your e-mail (subject, content, validity period, selective 3DS on the order).
    • other templates allow you to send the email directly by just selecting the template name.
    Sending the email is immediate without going through the mail payment order editor if you select a template. A confirmation page is displayed.

  4. Confirm the sending of the email by clicking Yes.

Your buyer will receive a payment order with the same amount already declined. He just needs to follow the link to resume payment.

The buyer will have, for example, the possibility to change the payment method.