Perform a refund

The Make a refund action is available when the transaction has the presented status.

This operation allows to re-credit the buyer's account.

The buyer's account is credited with the refunded amount, this same amount is debited from the merchant's account.

Depending on the acquirer, it is possible to refund the transaction amount partially or fully.

The refund delay available to the accounts also depend on the acquirer.

To perform a refund:

  1. Display the tab Captured transactions
  2. Select the transaction.
  3. Click Refund.
    The dialog box Transaction refund appears.

    Example of a full refund

    Example of a partial refund

  4. Enter the amount that you wish to refund.
    The entry field appears if the partial refund is possible.

  5. Click Perform refund.
The details of the refund transaction appears.