Getting in touch with technical support

Looking for help? Check our FAQ on our website

For technical inquiries or support, you can reach us from Monday to Friday, between 9am and 6pm


by phone at:


  by e-mail:  

  via your Merchant Back Office:

(Menu: Help > Contact support


To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number) .

This information is available in the "registration of your shop" e-mail or in the Merchant Back Office (Settings > Shop > Configuration).