Refunding an order

In the Shopify Back Office, go to Orders and click on the desired order refund:

  1. Click Refund.
  2. Enter the amount of the refund, then click Refund.

The order will then appear refunded in the Shopify Back Office.

On the PayZen side:

  • If the payment has already been captured in the bank, we will proceed to a refund.
  • If the payment has not been captured in the bank and you wish to partly refund a payment, we will proceed to update the amount.
  • If the payment has not been captured in the bank and you wish to refund the entire amount, we will proceed to cancel and the payment will never be captured in the bank.