Setting up notifications in case of abandoned or canceled payments

The payment gateway can systematically notify the merchant website:
  • In case the buyer abandons/cancels the payment, using the Cancel and return to shop button.
  • When the buyer has not completed the payment process before the payment session expired.

    The maximum length of a payment session is 10 minutes..

This customization is mandatory if you are using the FacilyPay Oney payment method.

To set up this notification:

  1. Right-click the Instant Payment Notification URL on cancellation line.
  2. Select Manage the rule.
  3. Enter the following URL in the fields URL to call in TEST mode and URL to call in PRODUCTION mode (Notification URL of the Hosted payment page V1, V2 section):

    http://www.your-domain.com/modules/payzen/validation.php

  4. Enter the E-mail address(es) to notify in case of failure.
  5. To specify several e-mail addresses, separate them with a semi-colon.
  6. Set up the parameters for Automatic retry in case of failure.
    This option allows to automatically send notifications to the merchant website in case of failure (up to 4 times).
  7. Save the changes.
  8. Once again, right-click Instant Payment Notification URL on cancellation
  9. Select Enable the rule.