Advanced risk assessment - manual validation

The merchant has:

  • Opted for the PayZen offer that includes the Advanced risk assessment option.
  • Enabled a rule whose action modifies the transaction validation mode.

When the risk module applies the rule to a transaction, the order status is set to To validate payment.

In the order details view, the merchant can cancel or validate the payment:

Validate the payment

By clicking Validate Payment:

  • If you have opted for the PayZen offer with the Web Services option, the transaction status changes to Waiting for capture
  • If you have opted for the PayZen offer without the Web Services option, a message will inform you that the payment must be validated via the PayZen Back Office
  • The order status changes to Processing
  • The paid amount is updated

Deny the payment

By clicking on Deny Payment:

  • If you have opted for the PayZen offer with the Web Services option, the transaction status changes to Canceled
  • If you have opted for the PayZen offer without the Web Services option, a message will inform you that the payment must be canceled in the Back Office PayZen
  • The order status changes to Canceled

Here is a tip if you have opted for the PayZen offer without the Web Services option

If you enable the Instant Payment Notification URL on an operation coming from the Back Office, canceling or validating a payment in the PayZen Back Office will automatically update the order status in Magento.