Processing errors

If the payment gateway detects an error while receiving the form, an error message will appear and the buyer will not be able to proceed to the payment.

In TEST mode

The message indicates the source of the error and provides a link to the error code description to help you fix it.

In PRODUCTION mode

The message simply indicates to the buyer that a technical problem has occurred.

In both cases the merchant receives a notification e-mail.

It contains:
  • the source of the error,
  • a link to possible causes to facilitate its analysis,
  • all the fields of the form.

A description of the error codes with their possible causes is available on our website

https://payzen.io/fr-FR/error-code/error-00.html

Other messages may appear during the payment process.

Here is a list of the most frequent messages:

Message Description
This website does not currently accept payments "Seasonal service" is enabled in your shop. Payments are only authorized during the configured period. If you want to modify the opening period of your shop, please contact l'administration des ventes .
Your payment request has been declined by your financial institution
  • The buyer’s bank has rejected the authorization or information request.
  • The risk assessment rules have triggered the rejection of the transaction.
Your registration request has been declined by your financial institution
  • The buyer’s bank has rejected the authorization or information request.
  • The risk assessment rules have triggered the rejection of the transaction.
This payment order is expired. Please contact your shop. The buyer clicked on the payment link after the payment order expiry date.
This payment order has already been paid The buyer clicked on the payment link once again after having already made the payment.
An error occurred during the payment request, the merchant website has been informed of the impossibility to finalize the transaction The payment form has been rejected. The shop administrator has received an e-mail with the details of the error source.
The transaction has already been made The merchant website sent a transaction identifier that has already been used for another transaction (accepted or rejected). The transaction identifier must be unique within the same day (00:00:00 at 23:59:59 UTC).
Sorry, you have been disconnected due to a long period of inactivity
  • The buyer attempts to validate the card number while the payment session has expired. The session is open for approximately 10 minutes.
  • The merchant website sends a transaction identifier that has already been used but that did not result in a transaction (e.g. abandoned payment). The transaction identifier must be unique within the same day (00:00:00 at 23:59:59 UTC).
Cookies are blocked by your browser. Make sure you authorize them before retrying the operation. The buyer has disabled cookies in their browser. Cookies are necessary for the payment to be processed correctly.