Getting in touch with technical support

In case of a connection problem in the Back Office, click on "Forgotten password or locked account".

If you have any technical questions or need assistance, our tech support is available from Monday to Friday from 9 AM to 6 PM

  by phone at: 0 811 708 709 from France,

(Azur Number – Cost of a local call from a landline)

    +33 567 223 329 from abroad,

  by e-mail :

To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number) .

This information is available in the "registration of your shop" e-mail or in the Back Office (menu Settings > Shop > Configuration).