Configuring e-mails sent to the buyer

By default, the payment gateway can notify the merchant in the following cases:

  • Confirmation e-mail of payment
  • Refusal e-mail for deferred payment
  • Confirmation e-mail of buyer registration
  • Refusal e-mail for an installment
  • Confirmation e-mail for subscription
  • Certificate regeneration e-mail

To set up these e-mails:

  1. Connect to:
  2. Go to the following menu: Settings > Notification rules.
  3. Select the tab E-mail sent to the merchant.
  4. Right-click on the reference of the e-mail and select Enable the rule.
    To customize an e-mail:
  5. Right-click on an e-mail with an enabled rule and select Manage the rule.
    There are three tabs.
    • Settings

      This is where the e-mail can be customized.

    • Rule conditions

      This is where you can create a list (may be empty) of conditions for executing the rule (depending on the trigger event). A condition consists of a variable, a relational operator and a reference value.

      Example: "mode = TEST", "payment amount over 1000". When a rule is executed, the value of the variable is retrieved and compared to the reference value. All the conditions must be validated for the rule to be executed.

    • Details

      This is where the information about the rule can be viewed.

  6. Select the Settings tab.
  7. Customize the body of the e-mail to fit your requirements.
    1. Click on General settings to fill in the e-mail address to send the notification to and, optionally, the address of the company manager and/or the company technical support and/or the shop manager.
    2. Click on E-mail settings to view the default e-mail provided for all the merchants using the payment gateway.
    3. Select the tab corresponding to the language of the e-mail that you wish to modify.
    4. Click on Customize some default text values.
    5. Modify the text of the e-mail.
    6. Click on Field to include to view the list of fields available for customizing the e-mail.
    7. Select the fields that you wish to include in the e-mail. A detailed overview of the request processing will be inserted into the body of the e-mail.
    To preview the modifications you have made, click on Preview the e-mail at the bottom of the dialog box.
  8. Click on Save.