Configuring e-mails sent to the buyer

In the Back Office, the merchant can configure the e-mails sent to the buyer:

  • Confirmation e-mail of subscription.
  • Confirmation e-mail of payment.
  • Confirmation e-mail of registration.

To set up these e-mails:

  1. Connect to:
  2. Go to the following menu: Settings > Notification rules.
  3. Select the tab E-mail sent to the buyer.
  4. Right-click on the e-mail reference and select Enable the rule.
    To customize an e-mail:
  5. Right-click on an e-mail with an enabled rule and select Manage the rule.
    There are three tabs.
    • Settings

      This is where the e-mail can be customized.

    • Rule conditions

      This is where you can create a list (may be left empty) of conditions for executing the rule (depending on the trigger event). A condition consists of a variable, a relational operator and a reference value.

      Example: "mode = TEST", "payment amount over 1000". When a rule is executed, the value of the variable is retrieved and compared to the reference value. All the conditions must be validated for the rule to be executed.

    • Details

      This is where you can view the information about the rule.

  6. Select the Settings tab.
  7. Customize the body of the e-mail to fit your requirements.
    1. Click on Buyer e-mail settings to view the default text of the e-mail provided for all the merchants using the payment gateway.
    2. Select the tab corresponding to the language of the e-mail that you wish to modify.
    3. Click on Customize some default text values.
    4. Modify the text of the e-mail.
    5. Click on Field to include to view the list of fields available for customizing the e-mail.
    6. Select the fields that you wish to include in the e-mail. A detailed summary of the request processing result will be included in the body of the e-mail.
    To preview the modifications you have made, click on Preview the e-mail at the bottom of the dialog box.
  8. Click on Save.