Processing errors
If the payment gateway detects an error while receiving the form, an error message will appear and the buyer will not be able to proceed to the payment.
In TEST mode
The message indicates the source of the error and provides a link to the error code description to help you fix it.
In PRODUCTION mode
The message simply indicates to the buyer that a technical problem has occurred.
In both cases the merchant receives a notification e-mail.
It contains:
- the source of the error,
- a link to possible causes to facilitate its analysis,
- all the fields of the form.
A description of the error codes with their possible causes is available on our website
https://payzen.io/fr-FR/error-code/error-00.html
Error codes specific to the SOFORT_BANKING payment method:
| Code | Message | Description of the error |
|---|---|---|
| 10104 | UNAVAILABLE_PAYMENT_METHOD | The SOFORT_BANKING card type is not activated for your Merchant ID. |
| 10124 | CURRENCY_NOT_SUPPORTED | No card type supports the requested currency. |
| 10136 | PPRO_METHOD_NOT_AVAILABLE_IN_COUNTRY | No card type supports the requested country. |
| 10135 | PPRO_SOFORT_MIN_AMOUNT_NOT_REACHED | The transmitted amount is too low for a SOFORT payment. |
