Making a refund

IMPORTANT
Refunding a SOFORT Banking transaction is possible only if your SOFORT Banking project has been associated with a bank account at Deutsche Handelsbank.

To perform a refund.

  1. From the Management > Transactions menu, select the Captured transactions tab.
  2. Select a SOFORT Banking transaction.
  3. Right-click to view the list of authorized operations.
  4. Select Making a refund.
    The dialog box Transaction refund appears.
  5. Enter the amount that you wish to refund.
  6. Click Refund.
    Details of this operation appear.