Viewing chargebacks in the Back Office

  1. Connect to your Back Office. https://secure.payzen.eu/vads-merchant/
  2. Go to the following menu: Management > Transactions.
  3. Select Captured transactions tab.Chargebacks are visible from the Captured transactionstab.
  4. Via the search tool, select the Disputes criteria.Disputes criteria is in the Status group.
  5. Select Yes to filter results.
  6. Click Search.
  7. Double-click on a SEPA transaction to see its details.
    Details tab is displayed by default.
  8. See in the Transaction life cycle group the Chargeback reason.
    A return code is associated to the chargeback.
    See the table below to analyze the SEPA Direct Debit Reason Codes and the action to perform.