Setting up the chargeback flow

On the bank side:

Enable the SEPA Direct Debit chargeback flow via your bank.

On the PayZen side:

Please ensure that your PayZen offer includes the Visual reconciliation of chargebacks.

It will be set up automatically. Once the EBICS connection and the SEPA Direct Debit chargeback flow are enabled, your payment platform will provide you with all the information related to chargebacks.