Getting in touch with technical support

In case of a connection problem in the Back Office, go to "Forgotten password or locked account?".

For technical inquiries or support, you can reach us from Monday to Friday between 9am and 6pm:

  by phone at: 0 811 708 709 from France,

(Azur Number – Cost of a local call from a landline)

    +33 567 223 329 from abroad,

  by e-mail: support@payzen.eu

To facilitate the processing of your demands, you will be asked to communicate your shop ID (8 digits).

You will find this information in the subscription confirmation e-mail or in the Back Office (menu Settings > Shop > Configuration).