Downloading the return file

The payment gateway processes the payment files transferred by the merchant website twice every day: once at 7 a.m. and once at 1 p.m.

  1. Connect to the FTP server.
  2. Select the folder Shop ID > id.

    The response file will be available between 8 a.m. and 9 a.m. and between 2 p.m. and 3 p.m.

    The name of the associated response file is as follows:



    • <YYYYMMDD> represents the date when the file was generated.
    • <siteID> represents the shop number that has been assigned to you.
    • <z> takes either the value "T" for a file in TEST mode, or "P" for a file in PRODUCTION mode.
    • <xx> represents the sequential number of the file within a day, in 2 numeric characters.