Customizing the pre-notification e-mail

The pre-notification e-mail template can be customized. To do this:
  1. Connect to your Back Office (
  2. Click on Settings > Notification rules > E-mail sent to the buyer tab.
  3. Right-click on SEPA direct debit pre-notification e-mail sent to the buyer.
  4. Select Manage the rule in the menu.
  5. In Buyer e-mail settings, select the language of the e-mail and click on Restore some default values to customize the contents of the e-mail.
    Before saving your modifications, you can preview the pre-notification e-mail by clicking on the Preview the e-mail button situated in the bottom of the Management of the rule dialog box.
  6. Click on Save.