A pre-notification e-mail
The pre-notification e-mail is disabled by default (see chapter Enabling pre-notification).
The payment gateway may send an e-mail notification to the debtor maximum 14 business days before the due date.
The two parties may decide to reduce this delay (see chapter Identifying delays for SEPA direct debit presentation).
Pre-notification e-mail template:
The pre-notification e-mail template can be customized (see chapter Customizing the pre-notification e-mail).