Getting in touch with technical support

In case of a problem with connection to the Back Office, click on "Forgotten password or locked password".

For technical inquiries or support, you can reach us from Monday to Friday, between 9am and 6pm

  by phone at: 0 811 708 709 from France,

(Azur Number – Cost of a local call from a landline)

    +33 567 223 329 from abroad,

  by e-mail: support@payzen.eu

To facilitate the processing of your demands, you will be asked to communicate your shop ID (8 digits).

You will find this information in the subscription confirmation e-mail or in the Back Office (Settings > Shop > Configuration).