Making a refund

Partial refunds are not authorized.

The refunding of a Chèque-Vacances Connect transaction will result in an adjustment of the total amount on the buyer’s ANCV account.

To refund a transaction

  1. In the Captured transactions tab, select the transaction to refund.
  2. Right-click the transaction to display the context menu.
  3. Select Perform a refund.
  4. Click Perform refund to confirm the refund.