Processing errors

If the payment gateway detects an error while receiving the form, an error message will appear and the buyer will not be able to proceed to the payment.

In TEST mode

The message indicates the source of the error and provides a link to the error code description to help you fix it.

In PRODUCTION mode

The message simply indicates to the buyer that a technical problem has occurred.

In both cases the merchant receives a notification e-mail.

It contains:
  • the source of the error,
  • a link to possible causes to facilitate its analysis,
  • all the fields of the form.

A description of the error codes with their possible causes is available on our website

https://payzen.io/fr-FR/error-code/error-00.html

Error codes specific to CONECS payment method:

Table 1. vads_acquirer_transient_data error codes
Code Message Description of the error
130 ACQUIRER_TRANSIENT_DATA

An error will be returned if the entered content is not in JSON format or does not respect the format (CONECS in upper case followed by the = sign)

E.g: vads_acquirer_transient_data={"CONECS":{"eligibleAmount":"2058"}}

133 ELIGIBLE_AMOUNT_INVALID

The value of the eligibleAmount element does not respect the expected format:

should not contain commas, semicolons and full stops (".", ",", ";") .

134 ELIGIBLE_AMOUNT_NEGATIVE The value of eligibleAmount cannot be negative (-).
135 ELIGIBLE_AMOUNT_INCONSISTENCY The value of eligibleAmount cannot be greater than the transaction amount.
136 ELIGIBLE_AMOUNT_MISSING_OR_MISSPELED eligibleAmount is missing or misspelled.
137 ELIGIBLE_AMOUNT_MIN The value of the eligibleAmount element cannot be between 0.01 euro and 1.50 euro.
145 NO_CONECS_PAYMENT_CARD There are no enabled restaurant vouchers associated with your Conecs contract.

Contact your Conecs support team.

146 PAYMENT_CARD_CONECS The vads_payment_cards field is populated with CONECS in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract.

Contact your Conecs support team.

147 PAYMENT_CARD_CONECS_APETIZ The vads_payment_cards field is populated with APETIZ in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract.

Contact your Conecs support team.

148 PAYMENT_CARD_CONECS_CHQ_DEJ The vads_payment_cards field is populated with CHQ_DEJ in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract.

Contact your Conecs support team.

149 PAYMENT_CARD_CONECS_EDENRED The vads_payment_cards field is populated with EDENRED in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract.

Contact the restaurant voucher issuer to resolve the issue.

150 PAYMENT_CARD_CONECS_SODEXO The vads_payment_cards field is populated with SODEXO in the payment form. There are no enabled restaurant vouchers associated with your Conecs contract.

Contact your Conecs support team.