Processing errors

If the payment gateway detects an error while receiving the form, an error message will appear and the buyer will not be able to proceed to the payment.

In TEST mode

The message indicates the source of the error and provides a link to the error code description to help you fix it.

In PRODUCTION mode

The message simply indicates to the buyer that a technical problem occurred.

In both cases the merchant receives a notification e-mail.

It contains:
  • the source of the error,
  • a link to possible causes to facilitate its analysis,
  • all the fields of the form.

A description of the error codes with their possible causes is available on our website

https://payzen.io/fr-FR/error-code/error-00.html

Error codes specific to the ALIPAY payment method:

Code Message Description of the error
141 PAYMENT_CARD_PPRO_NOT_AVAILABLE_CURRENCY

No card type supports the requested currency.

143 PAYMENT_CARD_PPRO_COUNTRY_COVERAGE No card type supports the requested country.
151 PAYMENT_CARD_PPRO_AMOUNT_NOT_ALLOWED The transmitted amount is too low.