How to recover a lost sale after a declined payment?
A payment has been refused to your buyer. You can send your buyer a payment order from the declined payment.
- Select and Right click on the rejected transaction.
- Select Send a payment order in the menu.
- Then, select the template of e-mail.
- Confirm by clicking Yes.
Your buyer will receive a payment order for the same amount.
By clicking on the link, they will proceed to the payment and can change the payment method if they want to.