Your SFTP account gives you access to a dedicated space for each shop (shopId) and a common space for the brand (common).
Use the directory:
- shopId/depot for uploading payment files
- shopId/id for retrieving response files after your uploaded files have been processed.
The id folder is created once the first file has been processed.
You cannot delete files from this folder.
They are stored for 21 days and then automatically deleted.
If you cannot find your response file in the id folder, check if an error file (_ERROR or _DUPLICATE) is present in the depot folder.