Getting in touch with technical support

Looking for help? Check our FAQ on our website

https://payzen.io/de-DE/faq/sitemap.html

For technical inquiries or support, you can reach us from Monday to Friday, between 9am and 6pm

 

by phone at:

 
 

   
  by e-mail : support@payzen.eu  
 

   
  via your Merchant Back Office:

(Menu: Help > Contact support

 

To facilitate the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number) .

This information is available in the "registration of your shop" e-mail or in the Merchant Back Office (Settings > Shop > Configuration).