Refunding a captured transaction

It is possible to partially or fully refund a bank card transaction. The refund can be made within the 14 months that follow the initial payment date.

  1. Right-click a PostFinance transaction..
  2. Select Activate a refund.
    The Transaction refund dialog box appears.
    Figure 1. Making a refund
  3. Enter the amount that you wish to refund.
  4. Click Make a refund.
The details of this operation will appear.