Viewing a Paydirekt transaction in the Back Office
Transactions can be viewed in the Back Office via the menu Management > Transactions.
Via the Management menu, the merchant has access to real and TEST transactions.
Depending on the access rights, TEST transactions (example: developer profile) and/or real transactions (example: accountant profile) can be viewed.
The content of the Transactions in progress tab is displayed by default. All the transactions of the day are listed.
Characteristics of a payment made with Paydirekt:
The default capture delay is set to 1 hour after the payment.
The merchant has the possibility to increase this capture delay.
Pending or failed payments are visible in the PayZen Merchant Back Office > Transactions in progress tab.
Successful and captured payments are visible in the PayZen Merchant Back Office > Captured transactions tab, but their reconciliation status is Pending.
To view transaction details:
- Select a transaction.
- Right click on it and select Display transaction details or double-click the transaction you wish to see the details of.
The dialog box Details of a transaction in progress appears.
- The payment method that was used: Paydirekt.
- The transaction ID
- The order reference
- The transaction amount
- The creation date of the transaction
- The transaction status
- The reconciliation status