Viewing a Paydirekt transaction in the Back Office

Transactions can be viewed in the Back Office via the menu Management > Transactions.

Via the Management menu, the merchant has access to real and TEST transactions.

Note:

Depending on the access rights, TEST transactions (example: developer profile) and/or real transactions (example: accountant profile) can be viewed.

The content of the Transactions in progress tab is displayed by default. All the transactions of the day are listed.

Characteristics of a payment made with Paydirekt:

Note

The default capture delay is set to 1 hour after the payment.

The merchant has the possibility to increase this capture delay.

Pending or failed payments are visible in the PayZen Merchant Back Office > Transactions in progress tab.

Successful and captured payments are visible in the PayZen Merchant Back Office > Captured transactions tab, but their reconciliation status is Pending.

To view transaction details:

  1. Select a  transaction.
  2. Right click on it and select Display transaction details or double-click the transaction you wish to see the details of.

    The dialog box Details of a transaction in progress appears.

The details include for example:
  • The payment method that was used: Paydirekt.
  • The transaction ID
  • The order reference
  • The transaction amount
  • The creation date of the transaction
  • The transaction status
  • The reconciliation status