Making a refund

Transactions that can be refunded are those that have been captured. These transactions appear in the Captured transactions tab.

  1. Select a transaction to refund with a right-click.
  2. Select Perform a refund in the context menu.
    The dialog box Transaction refund appears.
  3. Enter the amount that you wish to refund.
    The refund amount cannot be greater than the initial amount. Therefore, it can be less than or equal to the displayed amount.
  4. Click on Perform a refund.
    Details of this operation appear.