Refund a transaction

This operation makes it possible to re-credit a customer's account after a transaction.

The customer account is credited with the amount refunded, the merchant account is debited the same amount.

The refund is available only on the captured transactions. Depending on the acquirer, it is possible to partially or fully refund a the transaction amount.

The refund delay after the initial transaction date depends also on the acquirer.

Case of chargebacks: Any attempt of refunding an unpaid transaction will be rejected.

To perform a refund.

  1. Move to the Captured transactions tab
  2. Select the transaction.
  3. Click on Perform refund.
    The dialog box Transaction refund appears.

    Fully refund example

    Partially refund example

  4. Enter the amount that you wish to refund.
    The input field appears if partially refund is possible.
  5. Click Perform refund.
The detail of this operation appears.