Regeneration of a report

Attention: The Regeneration of a report function is not available for the Chargebacks reconciliation report (JRI).

  1. From the Settings > Shop > Logs menu of your Merchant Back Office,
  2. Open the tab of the desired report.
  3. In Regeneration of a report, click on the icon Date of the report to re-edit.
  4. Select the desired regeneration date.

    Attention: The reports of the day cannot be edited. Only the reports from the previous day or earlier are available.

  5. Click on the Regenerate report button.

    A dialog box appears asking you to confirm report regeneration on the selected date.

  6. Click Yes if you wish to confirm.

    A confirmation message appears to validate your request.

  7. Click Yes if you wish to confirm.


During the reissue, the system regenerates the log. This operation can last several minutes, a waiting time of 5 minutes is set between 2 reissue requests.