Provision of the reporting files

IMPORTANT
To receive the reporting files, you must choose the report frequency for each type of report (see chapter Setting the reception frequency).

Reporting files are available:
  • by e-mail:

    Transactions report are sent by e-mail once a day between 2:00 and 7:00.

    Bank reconciliation report are available once a day from 11 AM.

    To receive the files, the merchant must configure the destination e-mail address from his Back Office (see chapter Setting up reception by e-mail).

  • from your SFTP user space:

    If the merchant requests it, the files are deposited in the /log directory of the SFTP space made available by the payment gateway.

    They are available 3 weeks before being automatically deleted.

    For technical reasons files are compressed (gz) after 7 days.

    For more information, please contact sales administrationl.