These reports are not generated by the payment gateway by default.
The merchant must configure the frequency of reports delivery via the Merchant Back Office (see chapter Setting the reception frequency).
- by e-mail
To do so, the merchant must configure the destination e-mail address via the Merchant Back Office (see chapter Setting up reception by e-mail).
- via your SFTP space
If the merchant requests it, the files are deposited in the /log directory of the SFTP space provided by the payment gateway.
Logs are generated and sent by e-mail between 3 and 4 p.m.
They become available on the SFTP server after synchronization at 7 a.m. on the next day.
Note concerning the TEST mode
The chargeback reconciliation report is not available in TEST mode.