Obtaining help

Viewing online documentation

Looking for help? See our online documentation

We are constantly improving the understanding and proper use of our technical documentation. We appreciate any constructive remarks on your part.

Please send your comments and suggestions about the documentation to the e-mail address pole.documentation@lyra-network.com.

Getting in touch with technical support

For technical inquiries or support, you can reach us from Monday to Friday, between 9 a.m. and 6 p.m.

By phone By e-mail





Latin America (except Brazil)

N/A soporte@payzen.lat


+55 (11) 3336-9217

+55 (11) 3336-9209



+91 (022) 33864910 / 932 operations.department@lyra-network.co.in

and via your Merchant Back Office, Help > Contact support

In view of facilitating the processing of your demands, you will be asked to communicate your shop ID (an 8-digit number).

This information is available in the “registration of your shop” e-mail or in the Merchant Back Office (Settings > Shop > Configuration).